Terms

Order and Delivery Terms

• Most orders with a sales value of £400 or over will be delivered free of charge to mainland UK within the marked boundaries, please see our map rates.

• Doors and windows will be charged £45 delivery plus any excess area charges unless sales order meets £250 or more.

• All orders that do not meet required £400 total sales value may be charged a minimum £45 dependent upon where you are.

• Customers will be contacted soon after order by email or text to confirm order has been received and when you will expect a delivery date for your order. If you do not receive a message, please call Angie on 07825810740. 

 

We deliver to kerb side or front of property where access allows. We will not go through, down side or rear of properties.

 

Drivers will do their best to contact you the night before with a rough ETA so please give as many contact numbers as possible.

 

Orders that have to be re delivered due to wrong address or lack of access will be charged £60. This does not affect your statutory rights.

 

If an order is cancelled on day of delivery, we will charge £60 to return and offload. This does not affect your statutory rights.

 

Orders that are delivered and then returned due to customer error will be charged £60 plus excess zone charges. This does not affect your statutory rights.

Cancellations must be verbally made; texts or voicemail are not acceptable.

 

If we are unable due to Weather, Covid, Breakdowns or any other acts of God we will do our best to get goods out as quickly as possible. We will not accept any claims for compensation for bookings for tradesmen or other contractors.